This Privacy Policy explains how hit9 collects, uses, stores, and protects your personal information. We are committed to safeguarding your privacy and handling your data responsibly in compliance with international data protection standards.
Privacy Summary: hit9 collects personal information necessary to operate your account, process transactions, and comply with legal obligations. Your data is encrypted, stored securely, and never sold to third parties. You have the right to access, correct, or delete your personal information at any time.
hit9 ("we", "us", "our", or "the Platform") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, store, and protect the personal data of users ("you", "your", or "Player") who access or use the hit9 online betting and gaming platform available at https://hit9.click.
This Privacy Policy applies to all services, features, and products offered by hit9, including but not limited to sports betting, live casino games, slot games, togel (Indonesia's traditional numbers lottery), and other gaming products. By creating an account or using the Platform, you acknowledge that you have read, understood, and agree to the data practices described in this Privacy Policy.
hit9 operates in compliance with international data protection principles, including those established by the General Data Protection Regulation (GDPR) and other applicable privacy laws. While online gambling regulations vary by jurisdiction, hit9 applies global best practices to protect the personal information of all users, including players resident in Indonesia.
For the purposes of applicable data protection laws, hit9 is the data controller responsible for your personal information. This means we determine the purposes and means of processing your personal data. If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, you may contact our Data Protection Officer at:
Email: [email protected]
Subject Line: Data Privacy Request
hit9 collects several categories of personal information to provide, improve, and secure our services. The types of information we collect depend on how you interact with the Platform.
When you register an account, make a deposit, request a withdrawal, or contact customer support, you provide us with personal information directly, including:
When you access or use the hit9 platform, we automatically collect certain technical and usage information, including:
In certain circumstances, we may receive information about you from third-party sources, including:
hit9 processes your personal information for the following legitimate purposes:
hit9 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we may share your personal data with the following categories of recipients in specific circumstances:
We share personal information with trusted third-party service providers who perform services on our behalf, including:
All third-party service providers are contractually obligated to protect your personal information and use it only for the purposes for which it was disclosed. They are prohibited from using your data for their own purposes or sharing it with other parties without our authorization.
We may disclose your personal information to law enforcement agencies, regulatory bodies, courts, or government authorities if:
If hit9 is involved in a merger, acquisition, reorganization, sale of assets, bankruptcy, or other corporate transaction, your personal information may be transferred to the acquiring entity or successor organization. In such cases, we will notify you via email or a prominent notice on the Platform, and the acquiring entity will be bound by the terms of this Privacy Policy.
In any other circumstances not described above, we will obtain your explicit consent before sharing your personal information with third parties.
hit9 retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
For active accounts, we retain personal information throughout the duration of your relationship with hit9. This includes account registration data, transaction history, KYC documents, and communication records.
When you close your account, we retain certain information for legal, regulatory, and business purposes, including:
After the required retention periods have expired, we either delete your personal information or anonymize it so that it can no longer be associated with you. Anonymized data may be retained indefinitely for statistical analysis and service improvement purposes.
hit9 employs industry-standard technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. Our security measures include:
While we implement robust security measures, you also play a critical role in protecting your account:
In the unlikely event of a data breach that affects your personal information, we will notify you and relevant regulatory authorities in accordance with applicable data protection laws. Notifications will be sent to your registered email address and will include information about the nature of the breach, the data affected, and steps you should take to protect yourself.
Under applicable data protection laws, you have certain rights regarding your personal information. hit9 respects these rights and provides mechanisms for you to exercise them.
You have the right to request a copy of the personal information we hold about you. To request access, contact us at [email protected] with the subject line "Data Access Request". We will provide you with a copy of your data in a commonly used electronic format within 30 days of your request.
If your personal information is inaccurate or incomplete, you have the right to request corrections. You can update most account information directly through your account settings. For information that cannot be updated through your account (e.g., KYC documents), contact customer support.
You have the right to request deletion of your personal information in certain circumstances, including:
Please note that we may be unable to delete certain information if we are required to retain it by law (e.g., for AML compliance, tax obligations, or dispute resolution). In such cases, we will inform you of the legal basis for retention.
You have the right to request that we restrict processing of your personal information in certain circumstances, such as when you contest the accuracy of the data or object to processing.
You have the right to receive your personal information in a structured, commonly used, and machine-readable format, and to transmit that data to another service provider where technically feasible.
You have the right to object to processing of your personal information for direct marketing purposes. You can opt out of marketing communications at any time by clicking the "unsubscribe" link in promotional emails or by adjusting your communication preferences in your account settings.
Where we process your personal information based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before withdrawal.
If you believe we have not handled your personal information in accordance with applicable data protection laws, you have the right to lodge a complaint with a supervisory authority in your jurisdiction.
To exercise any of the rights described above, contact our Data Protection Officer at [email protected] with the subject line indicating your request type (e.g., "Data Access Request", "Data Deletion Request"). We will respond to your request within 30 days and may require identity verification before processing your request.
hit9 uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and deliver personalized content.
Cookies are small text files placed on your device by websites you visit. They allow the website to recognize your device and remember certain information about your visit, such as your preferences and login status.
| Cookie Type | Purpose | Retention Period |
|---|---|---|
| Essential Cookies | Required for the Platform to function. Enable core features like account login, session management, and security. | Session or up to 30 days |
| Functional Cookies | Remember your preferences, language settings, and other customization options. | Up to 12 months |
| Analytics Cookies | Collect information about how you use the Platform, including pages visited, features used, and errors encountered. Used to improve performance and user experience. | Up to 24 months |
| Marketing Cookies | Track your activity across websites to deliver personalized advertising and measure campaign effectiveness. | Up to 12 months |
Most web browsers allow you to control cookies through browser settings. You can configure your browser to:
Please note that blocking or deleting essential cookies may affect the functionality of the Platform and prevent you from accessing certain features.
Some cookies on the Platform are set by third-party service providers, including game providers, analytics platforms, and advertising networks. These third parties have their own privacy policies, and we encourage you to review them. We do not control third-party cookies and are not responsible for their data practices.
hit9 is committed to protecting the privacy and safety of minors. The Platform is intended exclusively for adults aged 21 and over. We do not knowingly collect personal information from individuals under the age of 21.
If we become aware that we have inadvertently collected personal information from a person under 21 years of age, we will take immediate steps to delete that information and permanently close the associated account. No refunds will be issued for accounts closed due to underage registration.
Parents and guardians who believe their child has provided personal information to hit9 should contact us immediately at [email protected] with the subject line "Underage Account Report".
Age Verification: hit9 reserves the right to request government-issued identification to verify your age at any time. Accounts that fail to provide age verification documents within 14 days will be suspended until verification is completed. Misrepresenting your age is a material breach of our Terms & Conditions and will result in permanent account closure and forfeiture of all funds.
hit9 reserves the right to amend, modify, or update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes to this policy, we will:
Continued use of the Platform following any update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your personal information.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer:
We typically respond to privacy-related inquiries within 48 hours. For data subject rights requests (access, deletion, rectification), we will respond within 30 days as required by applicable data protection laws.
Your Privacy Matters: hit9 is committed to transparency and accountability in our data practices. If you believe we have not handled your personal information appropriately, we encourage you to contact us directly so we can address your concerns. Your trust is the foundation of our relationship with every player on the Platform.
Every transaction, login, and data transmission on hit9 is protected by bank-grade 256-bit SSL encryption. Your personal information and financial data are secured with the same standards used by major financial institutions worldwide.
All personal information is stored in certified, secure data centers with redundant backup systems, 24/7 monitoring, and strict physical and digital access controls. Your data is encrypted both in transit and at rest.
hit9 does not sell, rent, or trade your personal information to third parties for marketing purposes. Your data is used exclusively to operate your account, comply with legal obligations, and improve our services.
hit9 applies data protection principles aligned with the General Data Protection Regulation (GDPR), including data minimization, purpose limitation, and your rights to access, correct, and delete your personal information.
Identity verification (KYC) protects both you and the Platform from fraud, identity theft, and money laundering. All KYC documents are processed securely and stored in encrypted form in compliance with international AML regulations.
You have the right to access, correct, or delete your personal information at any time. You can also opt out of marketing communications, set deposit limits, or close your account permanently. Your data, your choice.
Our FAQ page covers common questions about account security, data protection, and KYC verification. If you need further clarification or want to exercise your privacy rights, our support team is available 24/7.