These Terms & Conditions govern your use of the hit9 platform, including all betting, gaming, and financial services. By creating an account or using this website, you agree to be bound by these terms in full.
Important Legal Notice: These Terms & Conditions constitute a legally binding agreement between you (the "User" or "Player") and hit9 (the "Platform" or "Operator"). You must read and understand these terms in full before using the hit9 platform. If you do not agree to any provision within this document, you must not create an account or use any services provided by hit9.
For the purposes of this Agreement, the following definitions apply:
By registering an account on hit9, accessing the website, placing any bet, or using any service provided by the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions in their entirety. If you do not accept these terms, you must immediately cease using the Platform and refrain from creating an account.
hit9 reserves the right to amend, modify, or update these Terms & Conditions at any time without prior notice. Amended terms will be published on this page with a revised "Last Updated" date. Continued use of the Platform following any such update constitutes your acceptance of the revised terms. It is your responsibility to review this page periodically to remain informed of any changes.
To register an account and use the services provided by hit9, you must meet the following eligibility requirements:
Age Verification: hit9 reserves the right to request identity verification documents (government-issued ID, passport, driver's license) at any time to confirm that a Player meets the minimum age requirement. Failure to provide requested documents within 14 days may result in account suspension until verification is completed.
To create an account on hit9, you must complete the registration process by providing accurate and complete information, including but not limited to your full legal name, date of birth, email address, phone number, and residential address. All information provided during registration must be truthful and current. Providing false, misleading, or incomplete information is a material breach of these Terms & Conditions and may result in immediate account closure.
During registration, you will be required to create a unique username and password. You are solely responsible for maintaining the confidentiality of your login credentials. Any activity that occurs under your account is your responsibility, regardless of whether you personally authorized such activity.
You agree to take all reasonable measures to protect your account from unauthorized access, including:
hit9 is not liable for any loss or damage arising from your failure to protect your account credentials or from unauthorized access to your account resulting from your own negligence.
hit9 operates in compliance with international anti-money laundering (AML) and counter-terrorism financing (CTF) regulations. As part of this compliance framework, hit9 reserves the right to request identity verification documents from any Player at any time. Documents commonly requested include:
Players who fail to provide requested KYC documents within 14 days of request may have their accounts suspended until verification is completed. Withdrawals cannot be processed until KYC verification is successfully completed. All documents submitted are processed securely and stored in compliance with hit9's Privacy Policy.
hit9 accepts deposits in Indonesian Rupiah (IDR) via the following payment methods:
Minimum and maximum deposit limits vary by payment method and are displayed during the deposit process. Deposits are typically credited to your hit9 Account instantly. In rare cases where a deposit is delayed, contact customer support at [email protected] with your transaction reference number.
You may only deposit funds from a payment source that is registered in your own name. Third-party deposits (deposits made from an account not in the Player's legal name) are strictly prohibited and will result in the funds being returned to the source and potential account closure.
You may request a withdrawal of your available balance at any time, subject to the following conditions:
Withdrawal processing times vary by payment method. Bank transfers typically process within 15 minutes to 6 hours. E-wallet withdrawals typically process within 15 to 60 minutes. hit9 reserves the right to conduct additional verification checks on large withdrawal requests (exceeding Rp 50.000.000) or on accounts flagged for unusual activity. Such checks may extend processing time by up to 72 hours.
Withdrawals are subject to a minimum threshold of Rp 50.000. There is no fee charged by hit9 for standard withdrawals, but your bank or e-wallet provider may apply their own transaction fees.
hit9 operates a zero-tolerance policy toward money laundering and financial crime. All deposits and withdrawals are monitored for suspicious activity. Accounts engaged in behaviors consistent with money laundering (e.g., depositing and immediately withdrawing with minimal betting activity, structuring deposits to avoid verification thresholds) will be suspended and reported to relevant authorities if required by law.
hit9 offers various bonuses and promotional incentives to Players, including welcome bonuses, reload bonuses, cashback offers, and referral rewards. All bonuses are subject to specific terms and conditions, which are published on the promotions page and must be read in full before claiming any bonus.
hit9 defines bonus abuse as any activity designed to exploit bonuses for guaranteed profit with minimal risk. Examples include but are not limited to:
Players found to be engaging in bonus abuse will have all bonuses and winnings forfeited, and their accounts may be permanently closed. hit9 reserves the right to refuse bonuses to any Player at its sole discretion.
All bets placed on the hit9 platform are governed by the specific rules of the sport, game, or market on which the bet is placed. In the event of a conflict between these general Terms & Conditions and the specific rules of a game or sport, the specific rules take precedence.
Once a bet is confirmed and accepted by the hit9 system, it cannot be canceled, amended, or reversed by the Player. If a bet is placed in error, contact customer support immediately — hit9 will assess the situation on a case-by-case basis but is under no obligation to cancel confirmed bets.
hit9 reserves the right to void or cancel any bet in the following circumstances:
For sports betting markets (football, basketball, tennis, esports, etc.), the following rules apply:
All casino games (slots, table games, live dealer games) are provided by licensed third-party Game Providers and are governed by the rules published by those providers. hit9 does not operate any proprietary games. In the event of a dispute regarding game rules or outcomes, the decision of the Game Provider is final.
All casino games use certified Random Number Generator (RNG) algorithms or live dealer operations that are independently audited for fairness. Game return-to-player (RTP) percentages are available on request and are determined by the Game Provider, not by hit9.
In the event of a game malfunction, software error, or technical failure that affects the outcome of a bet or game round, hit9 reserves the right to void all affected bets and refund stakes. Players will be notified of any such voiding via their registered email address. If a game malfunction results in an incorrect payout, hit9 reserves the right to correct the error by debiting or crediting the Player's account balance as appropriate.
hit9 is committed to promoting responsible gaming and protecting Players from the potential harms of problem gambling. We provide a range of tools and resources to help Players maintain control over their gambling activity:
You may set daily, weekly, or monthly deposit limits on your account at any time. Once a deposit limit is set, it cannot be increased for a period of 24 hours (to allow for a cooling-off period). Deposit limits can be decreased immediately.
You may request a temporary time-out (cooling-off period) of 24 hours, 7 days, or 30 days. During a time-out period, you will not be able to log in to your account, place bets, or make deposits. At the end of the time-out period, your account will be automatically reactivated.
You may also request permanent self-exclusion, which will result in your account being closed indefinitely. Self-exclusion requests must be sent to [email protected] and will be processed within 24 hours. Self-excluded accounts cannot be reopened.
hit9 provides reality check notifications that alert you to the amount of time you have been actively using the platform. You can configure the frequency of these notifications in your account settings.
If you believe you may have a gambling problem, or if you are concerned about someone else's gambling behavior, please visit our Responsible Gaming page for guidance and links to professional support organizations.
Gambling Should Be Entertainment: If gambling stops being fun and starts causing financial or emotional distress, it's time to take a break. hit9 provides deposit limits, self-exclusion tools, and links to professional support services. You are never alone — help is available 24/7.
The following activities are strictly prohibited on the hit9 platform. Engaging in any of these activities may result in immediate account suspension, forfeiture of funds, and potential legal action:
hit9 reserves the right to report any suspected criminal activity to relevant law enforcement authorities and to cooperate fully with any investigation.
To the fullest extent permitted by law, hit9, its directors, employees, affiliates, and Game Providers shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from:
Your sole remedy for dissatisfaction with the Platform is to cease using the Platform and close your account. In no event shall hit9's total liability to you for all damages, losses, and causes of action exceed the amount you have deposited into your account in the six (6) months preceding the event giving rise to the claim.
You may close your account at any time by contacting customer support at [email protected]. Any remaining balance in your account will be refunded to you via your registered payment method, subject to completion of any active wagering requirements and KYC verification.
hit9 reserves the right to suspend or permanently close your account at any time, with or without notice, if:
If your account is closed by hit9 for breach of these terms, any remaining balance and bonuses will be forfeited. If your account is closed for reasons other than breach (e.g., voluntary closure, inactivity), your remaining balance will be refunded.
If your account remains inactive (no login or betting activity) for 12 consecutive months, hit9 reserves the right to charge an administrative fee of Rp 50.000 per month (or the remaining balance, whichever is lower) until the account balance reaches zero or the account is reactivated.
These Terms & Conditions are governed by and construed in accordance with the laws of the jurisdiction in which hit9 is licensed to operate. Any dispute arising from or relating to these terms or your use of the Platform shall be resolved through the following process:
Before initiating any formal dispute resolution process, you agree to contact hit9 customer support at [email protected] to attempt to resolve the matter informally. Most disputes can be resolved quickly through direct communication with our support team.
If a dispute cannot be resolved informally within 30 days, either party may initiate formal dispute resolution proceedings. For Players resident in Indonesia, disputes may be subject to arbitration or mediation under Indonesian law, or under the laws of the jurisdiction in which hit9 is licensed, at hit9's discretion.
You agree that any dispute resolution proceedings, whether in court or arbitration, will be conducted only on an individual basis and not as a class action, consolidated action, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration against hit9.
If you have any questions, concerns, or complaints regarding these Terms & Conditions or any aspect of the hit9 platform, please contact our customer support team:
Our support team typically responds to email inquiries within 24 hours. For urgent matters, live chat support is available through your account dashboard.
Document Retention: It is recommended that you save or print a copy of these Terms & Conditions for your records. hit9 does not send individual notifications of updates to these terms, so it is your responsibility to review this page periodically.
Our FAQ page covers the most common questions about account rules, deposits, withdrawals, bonuses, and game play. If you need further clarification, our 24/7 support team is here to help.